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Replacing Highlight clip
Shauna Travaglini · 4Leaf Media
- Customer email
- travaglinimatthew@gmail.com
- Account status
- Logged in at submit
- Org
- 4Leaf Media
- Started
- 8/26/2026, 1:00:35 AM
Conversation (2 messages)
I felt like I had to many Express north clips and want to replace one or two with other ones. What is the easiest way to do that?
travaglinimatthew@gmail.com · Aug 26, 1:00 AM
Hi there,
Sincere apologies for the slow response to your message.
We actually just introduced a new future that helps us duplicate your original submission form, in draft mode, allowing you to change/update the clips originally submitted. If you visit the "Orders & Status" section of your library, you will see a new "draft" that you can simply update with the new clips. You will also have access to the first video we delivered.
We'll make sure to expedite this request and provide you the updated reel in 24 hours or faster once you submit the new form (currently in draft mode).
Hopefully this makes things a lot easier - appreciate your patience as we worked to introduce this new feature.
Thanks!
You · Sep 3, 3:20 AM