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Only is allowing 11 files
lukemichaud@icloud.com · 4Leaf Media
- Customer email
- lukemichaud@icloud.com
- Account status
- Logged in at submit
- Org
- 4Leaf Media
- Started
- 7/31/2026, 11:14:56 PM
Conversation (4 messages)
I am trying to upload clips to make a highlight reel and it won't let me add any more clips.
lukemichaud@icloud.com · Jul 31, 11:14 PM
Hi Luke,
Thanks for flagging this — you were right, and it was on our end. A bug was miscounting your uploads and cutting you off at 11 clips even though the real limit is higher. It's fixed now.
I've reopened your submission so you can pick up right where you left off — just add the rest of your clips and submit again. You shouldn't hit that wall this time, and if you want to include more clips than before, go for it.
If anything acts up at all, reply here and I'll jump on it right away.
Thanks for your patience — and for helping us catch this.
You · Aug 1, 1:21 AM
Thank you! I just resubmitted with all 20 clips. I also was wondering if you could on clip #5 cut the the 2 take away checks I had and like cut out the middle. thank you again
lukemichaud@icloud.com · Aug 7, 4:24 AM
No problem Luke. Our team will get started on this right away.
You · Aug 7, 4:57 AM