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new reels
ericsrefinishing@hotmail.com · 4Leaf Media
- Customer email
- ericsrefinishing@hotmail.com
- Account status
- Logged in at submit
- Org
- 4Leaf Media
- Started
- 6/17/2026, 12:18:35 PM
Conversation (15 messages)
am i able to start putting together a new set of clips while one is in edititng process?
ericsrefinishing@hotmail.com · Jun 17, 12:18 PM
Hi there,
Thank you for your question - at this time, only one video submission can be in progress. Once we complete and deliver it, the next video submission can start.
Best,
4 Leaf Media Team
You · Jun 17, 7:56 PM
We just submitted your highlight reel :) Hope you like it but let us know if any comments or questions (for revisions, once you open the video file, there is a "revision" section directly by the video that you can comment on).
If you are you all good with this reel, you can start you next one now.
Thanks!
You · Jun 17, 8:23 PM
Hi there - we just submitted the updated version. Please let me know if any questions or comments.
Thanks!
You · Jun 18, 8:31 PM
Hello, I’m trying to submit new project but it keeps saying img the last clip hasn’t fully loaded but it’s checked off as free and complete. I tried deleting and reloading but does same thing each time
ericsrefinishing@hotmail.com · Jun 19, 4:44 PM
Hi Eric,
Thanks for flagging this, and sorry for the hassle. You found a real glitch on our end — an earlier upload attempt of your last clip (MAH09114.mov) got stuck behind the scenes and was blocking the submit button, even though your clip showed as complete. That's why deleting and re-adding it didn't help: the stuck copy was invisible to you but still there.
I've cleared it out. You should be able to submit your project now — just head back to your submission and hit submit. If anything still acts up, reply here and I'll jump on it right away. Please make sure to re-load your page before clicking submit.
Thank you!
You · Jun 19, 5:04 PM
Awesome it worked, thanks a lot
ericsrefinishing@hotmail.com · Jun 19, 6:54 PM
Great to hear!
You · Jun 19, 7:00 PM
Hi there - we just delivered the 2nd highlight reel. If any questions or comments, please let us know.
You · Jun 22, 8:50 PM
Hi Eric - we just delivered the updated the reel. Please let us know if any further revisions.
You · Jun 23, 4:07 PM
FYI - just delivered the revised version of the second reel. Making sure it came through ok.
You · Jun 24, 7:43 PM
Thank you, can i bother you to go back to the first video to adjust the goals and assists. i added goals and assists together for total goals by accident. could you change the goals to 35 and assists to 26, thank you
ericsrefinishing@hotmail.com · Jun 26, 1:11 AM
Not a problem at all. We'll make the update tomorrow.
You · Jun 26, 3:25 AM
Thanks a lot
ericsrefinishing@hotmail.com · Jun 26, 1:57 PM
Hi there - we just delivered the updated reel with the changes to goals and assists. Please let us know if you need anything else.
Have a great weekend!
You · Jun 26, 6:09 PM